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We’re sorry to hear you were disappointed in the Penthouse Club. Our goal is to provide a pleasurable experience to our every guest. If we failed in any way to live up to your expectations, or our standards, we’d love to know how and why. If you would, please take a moment to let us know how we let you down. With your honest input, we can only improve. And if you would kindly visit us again in the near future, we think you’ll find that we have.